Now that you’ve hired a fantastic crew, it’s time to put them to work making your dispensary a vibrant and successful business. Training takes time and money, so you don’t want to have to keep hiring people to fill existing positions. There are several ways of enhancing employee retention. Right now, we will focus on just one: giving employee feedback.
Giving employees feedback is a vital part of the supervisor’s role. Providing feedback that both corrects a problem and motivates the employee can be difficult. Some managers may feel awkward giving feedback, and some employees may get defensive when they receive it. The majority of employees appreciate feedback because they like to know what is expected of them. Without this, employees can begin to feel anxious because they feel like they don’t know what they’re doing. Morale can take a bit hit and some people may look to move on. Here are a few simple tips to make sure your team feels confident, competent, and committed.
- Coach before you correct. As the supervisor, you have a personal stake in the success of your employees. By hiring this person, you are telling them that you believe that they have what it takes to make your business great. You owe your employees the benefit of the doubt if they’re doing something wrong. It could be they just aren’t sure what to do or how to do it. Coaching lets them know that you want them to succeed. If the problem persists, you can go to disciplinary action once you know that they understand what to do.
- Be specific. The more precisely you can define what you expect of the employee, the more likely you are to get it.
- Be sure to celebrate excellence. Your employees need to hear what they’re doing well just as often as they need to hear what they need to improve upon. If you see someone doing something particularly well, stop and tell them so. Be specific in your praise as well. It tells the employee that you’re paying attention and that you appreciate what they’re doing. It greatly increases the chances that they’ll keep doing it that way, too.
- Make coaching a regular part of your activities. It can be a great way to build rapport.
Do you more great advice for managing your dispensary? Yobi is here for you.