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This video illustrates the customer journey and workflows when the order is created, fulfilled, and paid for in one step. This is an efficent model for lower volume locations and requires minimal training.
This video illustrates the workflow when the order is broken down into steps. The fulfillment model allows you to separate the steps of the sales process. This allows for orders to be paid for and packaged in separate rooms or areas of your store. This model is usually implemented for larger scale retail operations to increase thoroughput.